Customer Service

Delivery and Returns

We hope you love shopping with Modern Valley. Here are our delivery and returns policies to help make sure we meet your expectations. If you have more question, please Contact Us.

Shipping and Delivery

Shipping and Delivery is the charge for Australia range order processing, item selection, packaging, transport and handling. We don’t guarantee delivery times, but we do our best to provide accurate estimates.

Deliveries occur only on weekdays. Shipping and Delivery charges are subject to change and are determined when you order. Estimated delivery time assumes orders are placed before 12:00 pm (AEST). Orders you place with Modern Valley late on Friday or on Saturday will not be processed until next Monday. Charges may be added to orders with Priority, Overnight and International shipping if we try unsuccessfully to deliver your order more than once.

 

Shipping and Delivery
Merchandise total * STANDARD
5 — 7 days shipping **
Up to A$59.99 A$11
Over A$60.00 Free Shipping

*after tax and additional charges
**after processing if ordered by 12:00 pm AEST

Returns and Replacements

We want you to be completely happy with your Modern Valley order. If for any reason you are not satisfied, we will gladly accept your timely return of unopened or defective merchandise. Used merchandise cannot be returned unless defective. 

If you change your mind about your purchase, we have a 30-day exchange policy upon receipt of order, subject to the following terms and conditions:

  • Item must be in its original purchase condition
  • Packaging must be unopened, unused, unmarked and not defaced in any manner.
  • Items purchased as part of a set or a multi-item pack must be returned as a whole set.
  • This return policy does not apply to items, which have been stated as non-exchangeable or non-returnable.
  • The shipping cost associated with the return of the product will not be covered by Modern Valley.

 

If in the unlikely event that you receive an item that is damaged, incorrect or if there is an item missing, please contact our Customer Service Team. If the item is in stock, we will arrange for a replacement. Otherwise, a refund will be issued to you.

Please feel free to use Orders and Returns form to notify us and also allow 5 - 10 days for our customer care team to process your return.

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